Terms of Service

MyGyan — owned and operated by GenSutra AI Technologies Pvt Ltd

Effective Date: 28 July 2026 Last Updated: 28 July 2026

1. About these Terms

These Terms of Service ("Terms") are a legally binding agreement between you and GenSutra AI Technologies Pvt Ltd, a company incorporated in India (CIN U63119KA2025PTC203416) with its registered office at GK Co-Works, 72/12, Nallurhalli Main Road, HAL Old Airport Road, Brookefield, Bengaluru 560066, Karnataka, India ("GenSutra", "we", "our", "us").

They govern your access to and use of MyGyan, our AI-powered learning platform, including the website at mygyan.ai, our mobile applications, our APIs, and all related services (together, the "Platform").

By creating an account, accessing the Platform, or using any part of it, you confirm that you have read, understood and agree to be bound by these Terms and by our Privacy Policy and Refund and Cancellation Policy, each of which forms part of these Terms.

If you do not agree, do not use the Platform.

1.1 Documents that apply to you, and which one wins

Depending on how you access the Platform, more than one document may apply:

Where these documents conflict, the following order of precedence applies, highest first:

1. A signed Order Form;
2. A signed Master Services Agreement;
3. The Organisation Terms (Schedule A);
4. These Terms.

2. Definitions

• "AI Output" means any learning module, course, lesson, summary, explanation, quiz, question, answer, assessment, translation, audio narration, image, recommendation or other material generated by our artificial-intelligence systems, in whole or in part, in response to your inputs or activity.
• "Learner" means an individual using the Platform, whether on an individual subscription or on a Seat provided by an Organisation.
• "Organisation" means a company, firm, institution or other body that purchases or is granted Seats on the Platform for its personnel.
• "Organisation Administrator" means an individual authorised by an Organisation to manage its account, Seats, members and course assignments.
• "Platform Content" means all material forming part of the Platform other than User Content and AI Output, including software, code, design, structure, layout, "look and feel", text, graphics, trade marks and logos.
• "Seat" means an entitlement, allocated by an Organisation to a Learner, to access the Platform at a specified tier.
• "User Content" means anything you submit to the Platform, including prompts and instructions, uploaded documents such as résumés, responses to exercises and assessments, feedback, and profile information.

3. Eligibility

You must be at least 18 years old to use the Platform. There is no exception to this requirement, including with parental or guardian consent.

The Platform is designed for working professionals and is not directed to children. We do not knowingly collect personal data from anyone under 18. If we learn that an account belongs to someone under 18, we will suspend it and delete the associated personal data.

If you are using the Platform on a Seat provided by an Organisation, that Organisation has confirmed to us that you are at least 18 years old.

You must also have the legal capacity to enter into a binding contract, and must not be barred from receiving our services under any applicable law.

4. Your account

You agree to:

1. provide accurate and complete information when you register, and keep it up to date;
2. keep your login credentials confidential and not share them with anyone;
3. use one account per person, and not permit any other person to use your account;
4. notify us promptly at [email protected] if you become aware of any unauthorised use of your account.

You are responsible for all activity carried out under your account, except to the extent that activity results from our own failure to maintain reasonable security.

5. Individual and Organisation accounts

The Platform may be used in two ways:

Individual accounts. You register directly, choose a plan, and pay us directly. These Terms govern your use in full.

Organisation Seats. An Organisation purchases Seats and allocates one to you. In that case:

• these Terms continue to govern your personal use of the Platform;
• the Organisation Terms (Schedule A) additionally apply;
• your Organisation Administrator can see certain information about your use of the Platform, and your manager within the Organisation can see your learning progress. What is visible is set out in clause 6 of Schedule A and in our Privacy Policy. Please read those before using an Organisation Seat;
• your Organisation controls whether your Seat continues. If the Organisation's subscription ends, or it reallocates your Seat, your access at that tier will end.

6. Licence to use the Platform

Subject to these Terms and to payment of any applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Platform for your own learning and professional development, and — where you use the Platform on a Seat provided by an Organisation — for the internal business and training purposes of that Organisation.

This licence does not permit you to:

• resell, sublicense, rent, lease or otherwise commercially redistribute the Platform or AI Output to third parties;
• use the Platform to build, train, fine-tune, evaluate or benchmark any competing artificial-intelligence system or learning product;
• use the Platform on behalf of any person other than yourself or, where applicable, your Organisation.

7. Acceptable use

You must not:

• reverse-engineer, decompile, disassemble, or attempt to derive the source code, model weights, architecture, or training methodology of any part of the Platform;
• use bots, scrapers, crawlers or other automated means to access, extract or index the Platform, except as expressly permitted by our published API terms or robots.txt;
• circumvent, disable or interfere with any security, authentication, rate-limiting or usage-metering feature;
• upload or transmit malware, or anything designed to disrupt, damage or gain unauthorised access to any system;
• infringe or misappropriate anyone's intellectual property, privacy or other rights;
• upload personal data about any other person without a lawful basis for doing so;
• use the Platform for unlawful, deceptive, defamatory, harassing, hateful, discriminatory or fraudulent purposes;
• submit prompts or inputs intended to elicit content that is unlawful, or that provides instructions for causing physical harm;
• attempt to induce the Platform to disclose another user's data, our confidential information, or its own system instructions;
• misrepresent AI Output as having been reviewed, verified, certified or endorsed by a qualified professional, by us, or by any regulatory or accrediting body.

We may investigate suspected breaches and take the steps described in clause 18.

8. User Content

You keep ownership of your User Content. We do not claim ownership of your prompts, uploaded documents, exercise responses, or anything else you submit.

To operate the Platform for you, you grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, process, transmit, adapt and display your User Content, for the following purposes only:

1. to provide the Platform to you — including generating, personalising and adapting AI Output for you;
2. to build and maintain your learning profile, so that content served to you reflects your stated background, uploaded résumé, progress and assessment responses;
3. to make your User Content and progress data available to your Organisation where you use an Organisation Seat, to the extent described in Schedule A and our Privacy Policy;
4. to maintain backups, security logs and records required by law;
5. to provide support when you ask us for it.

This licence lasts as long as we hold the relevant User Content, and ends when it is deleted or anonymised in accordance with our Privacy Policy. It is not perpetual and it is not irrevocable.

8.1 We do not train our AI models on your content

We do not use your User Content, prompts, uploaded documents, assessment responses or learning activity to train, fine-tune or otherwise develop our AI models.

We use third-party AI providers to generate content for you, and we use them on terms under which your content is not used to train their models. Those providers may retain your inputs for a limited period for security and abuse-monitoring purposes. Our current providers are listed in our Privacy Policy.

Your content is used to personalise the Platform for you — that is, to build your individual learning profile so that what we generate matches your background and level — and, where you use an Organisation Seat, to provide the reporting described in Schedule A. It is not pooled with other users' data to generate their content.

Aggregated and de-identified statistics that cannot reasonably be used to identify you or reconstruct your content may be used for product analytics and reporting.

8.2 Feedback

If you send us suggestions, feature requests or other feedback about the Platform, you agree we may use it without restriction, obligation or compensation. Please do not include confidential information in feedback.

9. AI-Generated Content

This clause is important. Please read it carefully.

The Platform generates learning content using artificial intelligence. You should understand the following before relying on anything it produces.

9.1 AI Output can be wrong

AI Output is generated automatically by statistical models. It may be inaccurate, incomplete, outdated, internally inconsistent, or entirely fabricated, including where it is expressed with apparent confidence, cites sources, or states figures, dates, standards, dosages, measurements or legal or technical requirements.

We do not review AI Output before it reaches you. We make no representation or warranty that AI Output is accurate, complete, current, reliable, or fit for any purpose.

9.2 You must verify before you rely

You are responsible for independently verifying any AI Output before acting on it, and for applying your own judgement and, where appropriate, that of a qualified professional. You should not treat AI Output as a substitute for professional training, qualified instruction, supervision, or authoritative published sources.

9.3 AI Output is not professional advice

AI Output is provided for general information and educational purposes only. It does not constitute, and must not be relied on as:

• medical, clinical, psychological, psychiatric, nutritional, pharmaceutical or other healthcare advice;
• legal, tax, accounting, audit, immigration or regulatory advice;
• financial, investment, securities, insurance or lending advice;
• engineering, architectural, structural, electrical, chemical, industrial-safety, aviation, marine or automotive advice;
• advice on the handling of hazardous substances, energised systems, heavy machinery or firearms;
• emergency, crisis, or first-aid guidance.

No professional–client relationship, duty of care beyond these Terms, or fiduciary relationship arises between you and us by reason of your use of the Platform.

9.4 The Platform is not a qualification

Completing a course, module or assessment on the Platform does not constitute an accredited or recognised educational qualification, degree, diploma, licence, certification or credential, and is not accredited or approved by the UGC, AICTE, NCVET or any other statutory or regulatory body. Any certificate of completion we issue records only that you completed activity on the Platform.

9.5 AI Output is not unique to you

Similar or identical AI Output may be generated for other users. We make no representation that AI Output is original, novel, or protectable by copyright or any other intellectual-property right, and we give no warranty that your use of AI Output will not infringe a third party's rights. Where you intend to use AI Output publicly or commercially, you are responsible for clearing it.

9.6 We are not an intermediary in respect of AI Output

AI Output is generated by systems operated by or for us. We do not claim intermediary status under section 79 of the Information Technology Act, 2000 in respect of AI Output. Our responsibilities for AI Output are those set out in these Terms.

9.7 Third-party AI providers

We use third-party model, speech and infrastructure providers to generate AI Output. Your inputs are transmitted to those providers for that purpose. They are identified in our Privacy Policy, together with where they process data.

10. Educational purpose, physical activity and safety

10.1 What the Platform is

The Platform delivers informational and educational content. It explains concepts, provides context, and helps you build knowledge.

10.2 What the Platform is not

The Platform does not provide instruction, supervision, certification or clearance to perform any physical, clinical, mechanical, electrical, chemical or otherwise hazardous activity. It is not a substitute for hands-on training, qualified supervision, a workplace risk assessment, an operating manual, a safety data sheet, or an applicable standard or statutory requirement.

10.3 Your responsibility

If AI Output describes, references or relates to a physical activity, exercise, technique, procedure, substance, tool, machine or system:

1. you undertake any related activity entirely at your own risk and on your own responsibility;
2. you must obtain qualified professional advice, supervision or training before doing so, and must follow the manufacturer's instructions and any applicable law, standard or workplace procedure;
3. you must satisfy yourself that you are medically and physically fit to do so, and consult a registered medical practitioner if in any doubt;
4. you must not rely on the Platform for any decision where an error could result in injury, illness, death, or damage to property.

10.4 What we do and do not exclude

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under Indian law, including under the Consumer Protection Act, 2019.

Subject to that, and to the maximum extent permitted by law, we are not liable for any loss, injury, illness, damage or expense arising from your reliance on AI Output in undertaking any activity described in clause 10.2, where that reliance was placed without the professional advice, supervision or verification described in clauses 9.2 and 10.3.

11. Fees, plans and billing

Some features require payment. Details of current plans and prices are shown at mygyan.ai/plans.

1. Authority to pay. By providing payment details you confirm you are authorised to use that payment method.
2. Payment processing. Payments are processed by our payment provider. We do not store your full card or bank details.
3. Taxes. Prices shown to customers in India are inclusive of applicable Indian taxes unless stated otherwise. Where you are outside India, prices are exclusive of any tax, duty or levy applicable in your country, which is your responsibility.
4. Auto-renewal. Subscriptions renew automatically at the end of each billing period, at the then-current price for your plan, until cancelled. Where you have authorised a recurring payment mandate, we will charge that mandate for each renewal.
5. Price changes. We may change prices. Any change takes effect from your next billing period, and we will give you at least 30 days' notice before it does. You may cancel before it takes effect.
6. Failed payments. If a renewal payment fails, we may retry it a limited number of times. If it continues to fail, your subscription may be suspended or terminated and your access reduced to the free tier.
7. Cancellation and refunds are governed by our Refund and Cancellation Policy.

12. Trials

We may offer free or discounted trials, to individuals or to Organisations.

1. Trial scope, duration and available features are as stated when the trial is offered.
2. Trials do not automatically convert to a paid subscription, and we will not charge you at the end of a trial unless you separately purchase a plan.
3. When a trial ends, access reverts to the free tier. For Organisations, allocated Seats are released and Learners revert to the free tier, as described in Schedule A.
4. We may modify or withdraw a trial at any time before it starts, and may end a trial early if these Terms are breached.

13. Intellectual property

All rights in the Platform and Platform Content — including our software, models, design, text, graphics, trade marks and the MyGyan name and logo — belong to GenSutra or our licensors, and are protected by Indian and international law. Nothing in these Terms transfers any of those rights to you.

You may use AI Output generated for you for your own learning and professional purposes, and (on an Organisation Seat) for your Organisation's internal training purposes, subject to clauses 6 and 9.5. You may not represent AI Output as independently verified, accredited or professionally endorsed.

14. Third-party links and services

The Platform may link to or integrate third-party websites, content and services. We do not control them, do not endorse them, and are not responsible for their content, accuracy, security or privacy practices. Your use of them is at your own risk and subject to their terms.

15. Availability and changes to the Platform

We aim to keep the Platform available but do not guarantee uninterrupted access. We may modify, suspend, or discontinue any part of the Platform, including individual features, at any time.

Where we discontinue a paid feature that is material to your subscription, we will give reasonable notice and, if you are materially disadvantaged, allow you to cancel and receive a pro-rata refund of fees paid for the unused portion of your current billing period.

We may carry out scheduled and emergency maintenance. We will try to give notice of scheduled maintenance where practical.

16. Disclaimers

To the maximum extent permitted by law, and subject always to clauses 10.4 and 17.1:

The Platform and all AI Output are provided "as is" and "as available". We disclaim all warranties, conditions and representations of any kind, whether express, implied or statutory, including implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, accuracy, title and non-infringement.

We do not warrant that the Platform will be uninterrupted, timely, secure, or error-free, that defects will be corrected, or that the Platform or its servers are free of harmful components.

17. Limitation of liability

17.1 What we never exclude

Nothing in these Terms excludes or limits our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• any other liability that cannot lawfully be excluded or limited, including your rights under the Consumer Protection Act, 2019.

17.2 Types of loss we exclude

Subject to clause 17.1, and to the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, exemplary or punitive loss, or for loss of profit, revenue, business, contracts, anticipated savings, goodwill, reputation, or data, however arising and whether or not foreseeable.

17.3 Financial cap

Subject to clause 17.1, our total aggregate liability to you for all claims arising in any period of twelve consecutive months will not exceed the greater of:

1. the total amount you paid us for the Platform in that twelve-month period; and
2. INR 10,000.

17.4 Basis of the bargain

You acknowledge that the fees for the Platform reflect this allocation of risk, and that we would not provide the Platform on these terms without it.

18. Suspension and termination

18.1 By you

You may stop using the Platform at any time, and may cancel a paid subscription in accordance with the Refund and Cancellation Policy.

18.2 By us

We may suspend or terminate your access:

1. immediately, where you have materially breached these Terms, where your use creates a security, legal or safety risk, where required by law or a competent authority, or where you have not paid a sum due;
2. on 30 days' written notice, where we discontinue the Platform or a plan you subscribe to, or for any other reason.

Where we suspend or terminate a paid subscription other than for your material breach, we will refund the unused portion of your current billing period on a pro-rata basis.

Where practicable and lawful, we will tell you the reason for suspension or termination and give you an opportunity to respond. You may raise any suspension or termination with our Grievance Officer under clause 22.

18.3 Effect of termination

On termination, your licence ends and you must stop using the Platform. Clauses 8.2, 9, 10, 13, 16, 17, 19, 20 and 23 survive.

You may export your data before termination. We retain and delete data in accordance with our Privacy Policy.

19. Indemnity

You agree to indemnify and hold harmless GenSutra and its directors, officers, employees and agents against any claim, liability, loss, damage, cost or expense (including reasonable legal fees) arising out of:

1. your breach of these Terms or of any applicable law;
2. your User Content, including any claim that it infringes a third party's rights or was submitted without a lawful basis;
3. your use of AI Output, including any use in breach of clauses 9 or 10;
4. any activity you undertake in reliance on AI Output.

This indemnity does not apply to the extent the claim arises from our own negligence or breach of these Terms.

We will notify you of any claim, allow you to control its defence with counsel reasonably acceptable to us, and cooperate reasonably at your expense. You may not settle any claim in a way that imposes an obligation or admission on us without our written consent.

20. Governing law and dispute resolution

20.1 Governing law

These Terms and any dispute arising out of or in connection with them, including non-contractual disputes, are governed by the laws of India, without regard to conflict-of-law principles.

20.2 Talk to us first

Before commencing any formal proceedings, you agree to raise the matter with our Grievance Officer (clause 22) and to allow 30 days for us to try to resolve it. This does not prevent either party from seeking urgent interim relief.

20.3 Organisations and business users — arbitration in Bengaluru

Where you are an Organisation, or are using the Platform for business purposes and not as a consumer, any dispute that is not resolved under clause 20.2 will be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.

• The tribunal will be one arbitrator, appointed by agreement, failing which appointed under the Act.
• The seat and venue of arbitration is Bengaluru, Karnataka, India.
• The language of the arbitration is English.
• The award is final and binding.

Subject to that arbitration agreement, the courts at Bengaluru, Karnataka, India — including the City Civil Court at Bengaluru and the High Court of Karnataka at Bengaluru — have exclusive jurisdiction over any matter arising out of or in connection with these Terms, including any application in support of or in challenge to an arbitration.

20.4 Consumers — courts at Bengaluru

Where you are a consumer, the courts at Bengaluru, Karnataka, India have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, and both parties submit to that jurisdiction.

Nothing in this clause affects your statutory rights. In particular, if you are a consumer within the meaning of the Consumer Protection Act, 2019, you may be entitled to bring a complaint before a Consumer Commission at the place where you ordinarily reside or work, and this clause does not take that right away.

20.5 Appeals and constitutional remedies

Clauses 20.3 and 20.4 apply to proceedings at first instance. Nothing in them limits or purports to limit:

• the appellate jurisdiction of any court, including the Supreme Court of India under Article 136 of the Constitution;
• the writ jurisdiction of any High Court under Article 226 of the Constitution, or of the Supreme Court under Article 32;
• the jurisdiction of any tribunal or authority conferred by statute.

21. Force majeure

We are not liable for any failure or delay in performing our obligations caused by an event beyond our reasonable control, including natural disaster, epidemic, act of government, war, terrorism, civil unrest, strike, failure of a utility or telecommunications provider, cyber-attack, or failure of a third-party service on which the Platform depends. We will use reasonable efforts to resume performance.

22. Grievance Officer and complaints

If you have a complaint about the Platform, these Terms, or any content, please contact:

Grievance Officer Vinay Gupta GenSutra AI Technologies Pvt Ltd GK Co-Works, 72/12, Nallurhalli Main Road, HAL Old Airport Road, Brookefield, Bengaluru 560066, Karnataka, India Email: [email protected]

We will acknowledge your complaint within 72 hours and aim to resolve it within 30 days of receipt.

This contact point is provided in accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020. Data-protection complaints are also handled at this address — see our Privacy Policy.

23. Changes to these Terms

We may update these Terms. Where a change is material — including any change to fees, liability, dispute resolution or your rights — we will give you at least 30 days' notice by email or prominent in-Platform notice before it takes effect.

Your continued use of the Platform after the effective date means you accept the updated Terms. If you do not accept them, you may cancel before they take effect and we will refund the unused portion of your current billing period on a pro-rata basis.

Changes required by law or to address a security risk may take effect immediately.

24. General

Entire agreement. These Terms, together with the documents listed in clause 1.1, are the entire agreement between you and us about the Platform and replace any earlier agreement or understanding.

Severability. If any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or if that is not possible, severed. The remaining provisions continue in force.

No waiver. Our failure to enforce any provision is not a waiver of it.

Assignment. You may not assign or transfer these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition or sale of assets, on notice to you.

No third-party rights. Except as expressly stated, no person other than you and us has any right to enforce these Terms.

Notices. We will send notices to the email address on your account. You should send notices to [email protected] with a copy to the registered office above.

Language. These Terms are in English. Any translation is for convenience only, and the English version prevails.

GenSutra AI Technologies Pvt Ltd CIN: U63119KA2025PTC203416 · GSTIN: 29AAMCG0883E1ZD GK Co-Works, 72/12, Nallurhalli Main Road, HAL Old Airport Road, Brookefield, Bengaluru 560066, Karnataka, India